For tutorials on various programs and scrapbooking intros, click here.

Q: Why is the download so slow?
A: There may be other customers downloading files at the same time. Please try again in just a few mintues.

Q: I don't recognize this kind of file / The download is a .zip file, what is this?
A: Zip files contain all the files in one single file, making it easier to download. Once you are done downloading the file, you can open the zip file by double clicking on it. Your computer will then open a new window containing all of your files which you can drag and drop to another location on your computer.

Q: I can't open the file, what's wrong?
A: Your browser may not have downloaded all of the file, please try the download again.

Q: When I open the zip file it's empty, what's wrong?
A: Your browser may not have downloaded all of the file, please try the download again.